Activation communications to member
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🤓 What are Automated Activation Communications? Activation communications are a series of engaging and informative emails that are sent to new members that introduce the benefits and key features of the Sonder service and how they can be accessed via the Sonder mobile application. The first activation communication is sent automatically to new members at launch and (if enabled) additional communications are sent weekly for 6 weeks. We highly recommend the use of these automated communications to ensure your members are getting the most out of the Sonder service. |
When a member profile is created within the Portal, your company configuration will determine if and when outgoing activation communications are sent to members, you can change this configuration by contacting customer.support@sonder.io
Example: Initial ‘welcome email’ that is sent to new members
Activation Communications (at Sonder Launch): When enabled, a ‘welcome email’ will be sent to all members with an active profile that have not yet activated the Sonder service. This communication will be sent once, on a day and time provided by you (the customer) and agreed to with your Customer Success Manager.
Activation Communications (Ongoing): When enabled, all new members that are added via the Portal over the last 24 hours (and have not activated the Sonder service) will receive a ‘welcome email’ notifying them of the Sonder service and how they can activate their account. This email will be sent the following morning at 10:30am based on the region/time-zone configured for your organisation.
No Activation Communications: With activation communications disabled, it is the customer’s responsibility to communicate to members when and how they can access the Sonder service to access support services.