Advanced Care
Advanced Care is designed for organisations that need more clinical depth and workplace support than Starter Care.
Best for:
Organisations that need robust clinical pathways, proactive welfare support, and comprehensive workplace incident response.
Main value:
- 24/7 mental health triage and clinical intake pathways
- Psychology and counselling sessions
- Social worker support for complex cases
- Welfare checks
Add-ons:
-
Personal safety tools and critical incident support
-
Medical services
- Family access
Advanced Care offferings breakdown
| Offering Area | What's Included | Advanced Care |
|---|---|---|
| Member App | Wellbeing content, assessments, multilingual chat/call, safety notifications, digital learning programs | Included |
| Intake / Triage | 24/7 mental health triage and support | Included |
| Mental Health | Counselling sessions | Included |
| Mental Health | Virtual psychology sessions | Included |
| Mental Health | Face-to-face psychology sessions | Included |
| Mental Health | Social worker support | Included |
| Safety Response | Welfare checks | Included |
| Workplace Support | Critical incident support | Included |
| Workplace Support | Manager support (coaching for difficult situations) | Included |
| Set up & Support | Implementation services, helpdesk, account management, API, marketing toolkit, weekly launch webinar | Included |
| Set up & Support | Sonder Portal self-serve dashboard (reporting and analytics) | Included |
| Access Options | Early or extended post-employment access | Add-on |
| Access Options | Redundancy support (extended access for departing employees) | Add-on |
| Member App | Personal safety monitoring (Check on Me, Track My Journey) | Add-on |
| Member App | Family access (family members can also use Sonder) | Add-on |
| Mental Health | Couples therapy | Add-on (to Family Access) |
| Medical | 24/7 medical triage | Add-on |
| Medical | GP Connect (Telehealth) | Add-on |
| Medical | Flu vaccine program | Not Available |
| Safety Response | Responder safety deployments | Not Available |