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In-App Content Dashboard

This dashboard shows how members engage with in-app educational and preventative content. It supports understanding of emerging themes and the types of information members are seeking.

Definitions

  • All in-app content: The total number of unique members who have engaged with in-app content.

  • High risk content: Engagement with content classified as higher-risk.

  • Psychosocial hazard content: Engagement with content classified as psychosocial-related.

  • Article views: The total amount of clicks on content within the app.

  • Top articles: Insight into the most viewed/engaged content items.

  • Top content categories: Every piece of content has a category tag. This is insight into the most engaged content themes.

How to use this dashboard

The In-App Content dashboard highlights how members are interacting with educational and preventative content available through the Sonder platform.

Many members engage with digital content before reaching out for direct support. This content can help individuals build practical skills to manage their wellbeing independently and access information when they need it.

Reviewing the most engaged content themes can provide insight into the types of information employees are seeking. For example, trending topics may reflect areas where employees are actively looking for guidance or support.

Organisations often use this dashboard to:

  • identify wellbeing themes that are resonating with employees

  • inform wellbeing communications and education campaigns

  • highlight relevant resources to employees

Content engagement provides an additional lens for understanding workforce needs and complements insights from support cases and wellbeing assessments.

Frequently asked questions.

What does "high-risk content" mean?
High-risk content is classified as content addressing more sensitive or acute health and wellbeing reasons. Higher engagement with this content indicates members are seeking support around serious concerns.

What if my "top articles" aren't what I expected?
Your most-read articles reflect what your workforce actually cares about. If popular articles surprise you, it's an opportunity to understand what's on your team's minds. Use this insight to inform your wellbeing strategy and communications.