Critical Incidents & Deployments Dashboard
Metrics
- Critical incidents: The number of critical incidents reported to Sonder by your people.
- Responders deployed: The number of critical incidents where Sonder Responders were sent on-site. A critical incident can have multiple responders deployed depending on the severity of the incident and recommended response.
- Welfare checks: This is the number of welfare checks requested by your people. Welfare checks serve as the primary means of proactive reach-out to members when prompted by leaders or colleagues.
How to use this dashboard
The Critical Incidents & Deployments dashboard is designed to give leaders visibility into the most serious events affecting their people and how Sonder has responded. It brings together incident volume, on-site response and proactive welfare outreach, so you can understand both the scale of critical events and the support being mobilised around them.
When reviewing the dashboard, focus on shifts between reporting periods rather than any single figure. An increase in critical incidents may point to a specific site, type of event worth investigating, while the number of responders deployed gives you a sense of severity, since more serious incidents can require multiple responders on-site. It's worth reading these two metrics together, as a rise in incidents without a corresponding rise in responders deployed may simply reflect lower severity events, while a proportional increase in both suggests the incidents themselves are becoming more serious.
Welfare checks sit slightly apart from the other two, since they capture proactive reach-out rather than reported incidents. A change here can reflect leaders and colleagues becoming more attuned to when someone might need support, so a rising trend isn't necessarily a bad sign, it may indicate stronger awareness and a healthier reporting culture.
Organisations commonly use this page to:
- monitor the volume and severity of critical incidents over time
- understand how Sonder's response scales with incident severity
- gauge how proactively leaders and colleagues are checking in on their people
- support governance and reporting conversations on member safety