Whitelisting our emails

What domains and email addresses should my organisation whitelist?

Sonder takes privacy seriously and will only send you and your people an email for important matters that includes:

Member emails:

• Activation emails encouraging you to download Sonder (if you have opted in to do so)
• Replying to customer service enquiries
• Requesting or responding to feedback or complaints.

Organisational emails:

• Receiving an invitation to a Sonder event
• Invoicing and accounts information

To ensure that you and your people are receiving these important emails, we ask that you whitelist our Sonder domains and emails. Please follow these steps:

1. Log in to your email management system or spam filter.
2. Navigate to your whitelist or safe senders list. This will vary depending on the email management system you are using.
3. Add the domains and email addresses the below domains to your whitelist:
   1. @sonder.io
   2. @sondersafe.com
   3. @member.sonder.io
   4. @accounts.sonder.io
   5. @intelligencebank.com
   6. hello@sonder.io
   7. hello@member.sonder.io
   8. no-reply@members.sonder.io
   9. hello@account.sonder.io

1. If the whitelist requires you to whitelist subdomains, please include the subdomains for these domains as well.
2. Save the changes to your whitelist.