Deleting Members
Member access to the Sonder service can be removed individually by deleting an individual member or in bulk by using ‘Bulk Delete Members’.
Delete a Member
To delete a single member, navigate to the member area and click on the 
The following screen will then be displayed:
Cancel: Selecting this option will close the dialog and allow you to return to the member list without deleting this member.
Delete Member: Selecting this option will remove this member from the list, and update your organisations Available and Used Seats accordingly.
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🙋 Do deleted members lose access to the Sonder service immediately? Once an member is deleted, they will continue to have access to the Sonder app and services for a 30 day ‘grace’ period before their access is revoked. |
Bulk Delete Members
To delete multiple members through a file upload, select the ‘Bulk Delete Member’ option from the Manage Members dropdown menu in the Member area.
1. Preparing your member data
Start by considering which members you would like to delete and prepare a file with a single column that contains a list of email addresses that correspond to these members.
You may prefer to export your member data from another platform (i.e. HRIS System) into a file that you can use to upload into the Portal. In this instance, please ensure that the file to be uploaded is in CSV or XLSX format.
2. Uploading your member data
Once you have your file ready to upload, you can simply drag and drop it into the designated area or click on ‘Upload file’ and locate and select the file from your computer.
3. Mapping your columns to fields in the Sonder Portal
This step in the data upload process confirms alignment between the columns in your uploaded file with the fields that exist within the Portal.
When deleting members in bulk, only a single field is required to be mapped and this is the member’s Email Address.
In order to proceed, ensure that the field that includes member email addresses in ‘Columns in Your File’ on the left corresponds with the Email field in the ‘Sonder Columns’ on the right. If you observe an incorrect mapping or manual input is required, you can select the correct field mapping by accessing the dropdown menu shown beside the destination fields.
Once you are confident that the Email field in your file is successfully mapped, you can click on the Continue button to proceed.
4. Data validation and correction
This step of the process will allow you to review your data, make changes and correct errors (highlighted in red) prior to it being uploaded. Common errors to be resolved at this stage include:
Invalid Email Address: All members to be deleted require a valid email address.
Duplicate Email Addresses: All members require a unique email address so they can be removed successfully. If we identify members in your file that have the same email address, these records will be highlighted in the data table.
Hovering over error messages can be useful in determining the cause of a specific error (see below).
Changes to member records can be made directly in the data table which will automatically change colour when errors have been successfully resolved.
Once you have successfully resolved outstanding data errors in your file you can click on the Submit button to proceed.
5. Submitting your member data
The pre-submission dialog (presented each time you submit a file) indicates the total records in your file, the number of member records that contain errors, and the total number of valid records that will be submitted for deletion.
Cancel: Selecting this option will close the dialog and allow you to return to the data grid to resolve outstanding errors.
Confirm: Selecting this option will allow you to submit your file to Sonder which will trigger member profiles to be deleted for members based on the email address provided. All member records that are discarded at this point due to errors will be retrievable at the end of the process.
The following screen will be presented when you click on the Confirm button to proceed:
The following screen will be presented when the submission process has been completed successfully:
