Do we support Members overseas?
Whilst our core product focuses on the UK, NZ and AUS, we can offer some level of support all over the globe
All members in Aus, UK and NZ have access to our safety, medical and mental health services. In addition, our in-app content, non-clinical advice and referral service to relevant local resources is available to all members globally. Legally our clinicians cannot provide medical or mental health support outside of Australia, United Kingdom or New Zealand, although in an emergency, our clinicians will intervene to ensure a member's safety.
Outside of Australia, United Kingdom and New Zealand, Sonder’s in-app content, non-clinical advice and referral service to relevant local resources is available to everyone globally.
What languages does Sonder provide support in?
Sonder utilises a number of translation and interpreter services to remove any language accessibility barrier that may come up.
For in-human support and service from Care Specialists, over 300 languages (including Australian Sign Language) translation and interpreter services are available with all Sonder phone, video, in-person conversations, and psychologist therapy sessions.
For everyday app usage, you and your people can interact with the app in the language your smartphone is set to and use the Sonder chat in your preferred language.
Currently, the entire Sonder app experience (such as the text and tiles) is available in 4 languages - Mandarin, Bengali, Cantonese and Thai.
What translation services are available for Sonder chat/phone/articles?
Sonder uses the Google Translation API for chats that require language translations, so the experience should be seamless.
Do you have booked therapy across South-East Asia?
If your organisation has chosen to include the ‘international mental health support’ option, we provide trusted local providers for clinical psychological support across Asia and other regions - specifically:
- India
- Indonesia
- Singapore
- Hong Kong
- Macau
- Thailand
- South Korea
- Japan
- Malaysia
- Philippines
- Taiwan
- China
- Hong Kong
- Vietnam
- Sri Lanka
- Brunei
- Pakistan
- Bangladesh.