Essential Care
Essential Care is designed for organisations that need broad coverage across everyday wellbeing, medical, safety and workplace support with bespoke mental health treatment.
Best for:
Organisations wanting everyday support across app access, medical care, safety features, and workplace incident response.
Main value:
- 24/7 mental health triage and intake pathways
- 24/7 medical triage and access to medical professionals
- Aftercare follow-up support
- GP Connect (telehealth consultations)
- Safety responder deployments (on-site support for critical incidents)
- Welfare checks (proactive outreach to members who may be struggling)
- Critical incident support
Add-ons:
- Counselling (PAYG or Bundle)
- Virtual psychology sessions (PAYG or Bundle)
- Face-to-face psychology sessions (PAYG or Bundle)
- Social worker support (PAYG or Bundle)
- Couples therapy (PAYG or Bundle)
- Manager support
- Early or extended access
- Redundancy support: on-site psych
- Family access
If you would like mental health support included, Advanced Care or Total Care is more appropriate.
Essential Care offerings breakdown:
| Offering Area | What's Included | Essential Care |
|---|---|---|
| Member App | Wellbeing content, assessments, multilingual chat/call, safety notifications, digital learning programs | Included |
| Member App | Personal safety monitoring (Check on Me, Track My Journey) | Included |
| Intake / Triage | 24/7 mental health triage and support | Included |
| Intake / Triage | Aftercare follow-up | Included |
| Medical | 24/7 medical triage | Included |
| Medical | GP Connect (telehealth) | Included |
| Set up & Support | Implementation services, helpdesk, account management, API, marketing toolkit, weekly launch webinar | Included |
| Set up & Support | Sonder Portal self-serve dashboard (reporting and analytics) | Included |
| Safety Response | Responder safety deployments | Included |
| Safety Response | Welfare checks | Included |
| Workplace Support | Critical incident support | Included |
| Workplace Support | Psychoeducation (support after critical incidents) | Included |
| Mental Health | Counselling | Add-on: PAYG or Bundle |
| Mental Health | Virtual psychology sessions | Add-on: PAYG or Bundle |
| Mental Health | Face-to-face psychology sessions | Add-on: PAYG or Bundle |
| Mental Health | Social worker support | Add-on: PAYG or Bundle |
| Mental Health | Couples therapy | Add-on: PAYG or Bundle |
| Workplace Support | Manager support (coaching for difficult situations) | Add-on |
| Member App | Family access (family members can also use Sonder) | Add-on |
| Access Options | Early or extended post-employment access | Add-on |
| Access Options | Redundancy support (extended access for departing employees) | Add-on |
| Medical | Flu vaccine program | Not Available |