Family Access to Sonder
What is Family Access, who can access it, and how is it shared with family members?
If you and your people have ‘Family Access’ (which is determined by whether your company/organisation opted in for it or not), it means you’re able to share access to Sonder with family members and the option to share it will be available within the app. If the option isn’t available, chat to your People and Culture team (or relevant team member).
As for who can use ‘Family Access’, family members typically means a child, parent, spouse, sibling, including adoptive relationships.
To share ‘Family Access’ with family members:
- Tap the 'More' tab on the home screen on the Sonder app.
- Scroll down to find the 'Share Sonder' option - there's a small icon of a person with a plus symbol.
- When prompted, choose who you want to send a link to and how to do it. You can select SMS, Messenger, Whatsapp, email and other social media options.
- The family member will receive instructions on how to download the Sonder app including a code for them to enter after they download the app and register.
Please note: As per the Sonder privacy policy, if your family member is under the age of 18, they must have consent from their parent/guardian to use the Sonder app.
https://members.sonder.io/content/article/can-my-family-use-sonder
Can Sonder be used for support for a family member if there’s no ‘Family Access’?
If there’s no ‘Family Access’, the general advice provided by Sonder is very limited in scope as it’s only available to eligible members within a clinical framework.
In the event that a family member is not of an age to consent to treatment, Sonder’s clinicians will provide advice to parents/guardians regarding recommended treatment regardless if there’s ‘Family Access’. If a family member is competent to consent to treatment then ‘Family Access’ is required