How to add more seats in the Sonder Portal

What is seat allocation

Your seat allocation is the number of members you can add to Sonder under your agreement. The Portal won't let you add members beyond this number. If you're about to add new starters or upload a large group, it's worth checking your seats first.

Before you start

You'll need a login for the Sonder Portal.
Seats can't be added directly in the Portal. Your Customer Insights Partner or our Customer Support team will arrange them for you.

Check how many seats you have

Log in to the Sonder Portal.
Go to Members.
Select Manage Members.
Look at the top left of the page. You'll see your seat allocation there.

Request more seats

If you need more seats:

If you have a Customer Insights Partner at Sonder, contact them directly and they'll arrange it for you.
If you don't have a Customer Insights Partner, or aren't sure, email our Customer Support team at customer.support@sonder.io.

To help us process your request quickly, include:

your organisation's name
how many extra seats you need
when you need them by

Additional information

Please note: If you try to add members beyond your seat allocation, those members won't be added. Once your extra seats are in place, add or re-upload those members. See Quick start guide: managing employee data for how to add members.

Troubleshooting

Problem: Some members were rejected when I uploaded my file. Possible cause: The upload would have taken you over your seat allocation. Solution: Check your seats (see above), then request more seats. Once they're added, re-upload the rejected members. The disregarded records file from your upload lists who wasn't added and why.

Problem: I see an "Error in member creation" message. Possible cause: This usually points to a contract issue, such as an upcoming renewal or expiry. Solution: Contact Customer Support at customer.support@sonder.io.

Frequently asked questions

Can I add more seats myself in the Portal?
No. Contact your Customer Insights Partner or Customer Support and they'll arrange more seats for you.

Who is my Customer Insights Partner?
If you're not sure whether you have one, email Customer Support at customer.support@sonder.io. We'll help with your request either way.

What happens if I try to add more members than I have seats for?
The Portal won't add members beyond your seat allocation. See the Troubleshooting section above.