Injury Management
How we support members when they are eligible for our injury management program
If a member presents with a workplace injury, our team may refer the member into our injury management program following a clinical assessment. Our clinical assessment will ensure that members are connected to the right care at the right time.
There are a number of outcomes that can occur following this triage to ensure we minimise the potential impact of a workplace injury. We maintain a network of General Practitioners and Imaging clinicals that members can access with a priority booking within 1 business day. We also maintain a network of physiotherapy clinics across Australia to provide a number of sessions following a workplace injury. Our clinicians may also provide self care advice or an immediate referral to public urgent care facilities depending on the outcome of the triage.
We understand that employers should be enabled to support their injured members throughout a member's involvement in this program. This is facilitated through open medical reporting that informs managers and customers as to the progress of members' treatment. Empowering members and customers with knowledge helps them participate actively in their recovery and make informed decisions about their health.
Unlike our core wellbeing offering, this service is not confidential. All reports are sent back to the nominated manager. Member must consent to this information being shared in order to access the program