IT security and privacy

Where is my data stored?

To ensure data privacy and compliance with regional requirements, Sonder stores cloud data with Amazon Web Services (AWS) data centres. This geographically distributed approach places your and your people’s data in the AWS region you require, be it Australia or the United Kingdom. 

Backups for data are performed daily, are encrypted, and are stored in AWS region data centres. Recovery practices are conducted at least annually and are aligned to meet RPO/RTO/MAO objectives outlined within Sonder’s Business Continuity Plan (BCP).

These AWS data centres are ISO 27001 and SOC 2 compliant, and include backup power, HVAC systems and fire suppression equipment to help protect servers and ultimately your data. AWS on-site security includes features such as security guards, fencing, security feeds, intrusion detection technology and other security measures.

Where can I learn more about Sonder's information security program (including Certification, Software Development, Business Continuity and Data Residency)?

Sonder takes privacy very seriously and our security philosophy in how we manage and protect data puts you and your people first. We maintain a robust security program that’s guided by formal policies and requirements that meet the latest industry standards. This ensures that we’re staying ahead of any cyber threat.

For more in-depth information about Sonder’s information security program - including details about certification, software development, business continuity, and data residency - please head over to our Sonder Security webpage.