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Manager Support

Manager Support Program

We understand that leadership comes with a unique set of challenges. As a manager, you are not only responsible for your team’s deliverables, but you are also often the first line of support for employees navigating complex personal or professional difficulties.

To help you lead with confidence, our Manager Support Program offers targeted, practical advice and basic coaching to guide you through handling sensitive, difficult, or nuanced team situations.

How the Program Works

This pathway is specifically designed for scenarios where your own personal well-being is not directly impacted, but you require professional guidance to support a team member.

  • Expert Guidance: We facilitate a referral for a single session with a specialist clinician or coach.
  • Empowerment & Education: The session focuses on equipping you with the right language, tools, and educational insights to manage the situation effectively.
  • Well-being First: If you are feeling personally impacted or stressed by the situation, our team will prioritize supporting and resolving your personal well-being concerns first, before connecting you to this coaching program.

Access and Booking Details

Getting support is quick and accessible directly through our standard channels.

Feature Details
How to Request Contact our team via the Shared Services Centre (SSC), in-app chat, or by phone call. The request must be made directly by the manager seeking the coaching.
Session Format All sessions are conducted via Video Call (VC) only.
Availability Sessions are scheduled strictly during standard business hours.
Turnaround Time Once requested, our team aims to have your individual session confirmed and booked within five business days.

Note: This program is fully confidential and designed to give you a safe space to discuss management strategies. If you need immediate assistance with a team crisis, please flag this during your initial chat or call.