Medical Support Dashboard

Introduction

The Medical Support dashboard provides visibility into medical support demand and triage patterns. It helps organisations understand medical support volumes, urgency levels and the types of medical themes prompting members to seek support.

Metrics

Medical support cases

The count of medical support cases created within the selected timeframe.

High Priority or Urgent Cases

The count of medical cases triaged as High Priority and/or Urgent within the selected timeframe.

Further treatment

The count of medical cases where additional follow-up or treatment was recommended after triage (e.g., external care pathways).

Total medical cases

The count of medical support cases over time.

Case priority distribution

Breakdown of medical cases by priority bands.

Channels used for support

The channel used to access medical support.

Case themes

Aggregated medical themes (e.g., illness categories, symptoms or health concerns).