I can't sign in or create my Sonder account

Check your email address first:

Before anything else, make sure you're entering the right email:

Use your work or university email, not a personal one
Check for typos or extra spaces

This solves most login issues, so it's worth a careful look.

If you're stuck at the sign-in page:

Step 1: Clear your browser

Set Google Chrome as your default browser
Clear Chrome's cache and cookies, then try again

Step 2: Try a different connection

Switch from Wi-Fi to mobile data, or vice versa
Try logging in on a different phone if you have one

Step 3: Check for interference

Turn off any VPN or proxy
Reinstall the app completely and try again

If you're asked for a registration code but don't have one:

This usually means one of two things:

Your workplace or university hasn't sent your information to Sonder yet, or
You entered your email incorrectly

Check with your HR team or IT department to confirm your email is registered.

Still stuck?

If none of the steps above work, please email hello@sonder.io with:

A screenshot of the exact error message or error code you're seeing, and
Your email address so we can check whether you're registered in our system

Once we have that, we can dig deeper.

Frequently asked questions.

I'm at the sign-in page but don't recognise it?
That's your workplace's Single Sign-On (SSO) page, which is separate from Sonder. It's just there to verify you work or study where you say you do. If you normally log into other work systems the same way, follow those steps here.

What if my workplace uses a registration code?
Some organisations use registration codes instead. Check with your HR team whether this applies to you. If you should have received a code and haven't, contact your HR team first, they'll usually resend it or let you know what to do next.

Is there a way to access Sonder via a desktop/website?
Sonder is currently only available exclusively through the Google Play Store and the Apple App Store.

Can a member log into their Sonder app on multiple devices?
Members can log into the same account across 2 devices. Our authentication library may log them out of the previous devices IF it sensed a suspicious login, however most of the time logging into 2 separate devices doesn't have any issues.