Mental Health Support Dashboard

Introduction

The Mental Health Support dashboard provides visibility into how members are accessing mental health support through Sonder, including demand volume, priority distribution and psychosocial themes.

Metrics

Mental health support

The count of mental health support cases created within the selected timeframe.

High priority cases

The count of mental health cases triaged at a “High” priority level within the selected timeframe.

Priority is a triage indicator and should not be interpreted as diagnosis.

Psychosocial cases

The count of mental health cases tagged as related to psychosocial hazards.

Total mental health cases

Mental health case volume over time.

Increased cases may reflect increased pressure, but can also reflect improved trust and help-seeking behaviour. Trend direction over multiple periods is more meaningful than a single spike

Channels used for support

The channel members used to access support

Case priority distribution

The breakdown of mental health cases by priority bands