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Overview Dashboard

This dashboard provides a high-level snapshot of wellbeing, safety and engagement. It is designed to give leaders a quick view of how their organisation is interacting with Sonder.

Wellbeing Metrics

This section provides a summary of wellbeing-related engagement.

  • Wellbeing support cases: The number of cases where members accessed support for mental health or wellbeing related concerns through the Sonder Support Centre. This metric reflects demand for wellbeing support services.

  • Wellbeing and DASS-21 assessments completed: The number of wellbeing assessments and DASS-21 screening tools completed by members within the selected reporting period. These assessments help members reflect on their wellbeing and may guide them toward appropriate support.

Changes in these metrics may reflect:

  • increased wellbeing pressures
  • increased awareness of support services
  • stronger psychological safety and willingness to seek help

Safety Metrics

This section shows engagement with proactive safety tools available within the Sonder app.

  • Safety tool usage: The total number of times safety features within the Sonder app were used. This includes proactive safety tools such as Check on Me and Track My Journey.

  • Check on Me: The number of times the Check on Me safety feature was used by members. Check on Me allows members to set a timer that prompts them to confirm they are safe. If they do not respond, the Sonder Support Centre can follow up.

Higher safety tool usage often reflects:

  • increased awareness of safety features
  • strong adoption of proactive safety behaviours
  • greater trust in the platform

It does not necessarily indicate increased safety incidents.

Value Metrics

This section reflects Sonder adoption and engagement. Activation and utilisation should be interpreted together. Activation shows access to Sonder, while utilisation shows active engagement with services.

  • Activation rate: The percentage of eligible members who have downloaded the Sonder app and completed registration. Activation indicates Sonder reach and awareness.

  • Utilisation rate: The percentage of activated members who have actively used the Sonder app or accessed support services during the reporting period. Utilisation reflects meaningful engagement with the program.

How to use this dashboard

The Overview dashboard is designed to give leaders a quick snapshot of how their organisation is engaging with Sonder across wellbeing, safety and program usage. Many organisations use this page as a regular check-in view to understand whether engagement or support demand is increasing or decreasing over time.

When reviewing the dashboard, focus on changes between reporting periods rather than any single number. Variances help highlight where engagement is growing, where support demand may be increasing, or where additional awareness may be needed.

If you notice a change in a particular metric, this page acts as the starting point for deeper exploration. From here you can navigate into the relevant dashboards to understand the drivers behind the trend.

Filters can also be used to explore patterns across the organisation. For example, you may want to check whether engagement is consistent across divisions or concentrated within specific teams.

Organisations commonly use this page to:

  • quickly track trends across wellbeing, safety and engagement
  • identify areas that may require deeper analysis
  • support executive reporting and governance discussions

Frequently asked questions.

What's the difference between the Overview dashboard and other dashboards in the Portal?
The Overview dashboard gives you a single-page snapshot of how your organisation engages with Sonder across wellbeing, safety and program usage. It's designed for quick check-ins. Other dashboards like Wellbeing, Safety and Engagement go deeper with more detailed metrics and trends.

What should I do if a metric looks unusual?
The Overview dashboard is a starting point. If you notice a significant change or an unexpected number, use the filters or navigate to the deeper dashboards (Wellbeing, Safety, Engagement) to understand what's driving the trend.

What's a good activation rate?
This depends on your organisation's rollout strategy. If you've just launched, a lower activation rate is normal as people discover and adopt the app. If you've been live for several months and have promoted access widely, you'd expect higher activation. Compare your rate to your own baseline, not an industry standard.

What should I do if safety tool usage is very low?
It could mean members aren't aware of the features or don't understand the use cases for using them. Consider promoting the features through team meetings, emails or communications.