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Getting leader support after a critical incident with psychoeducation

At Sonder, we understand that leaders and managers often play a vital role in supporting their teams after a critical incident. To assist with this, our critical incident support includes the offer of Psychoeducation: a brief, one-session intervention led by a psychologist.

What is Psychoeducation?

Psychoeducation is a single, evidence-based session led by a Sonder psychologist. They provide you with:

  • Information about common reactions to critical incidents
  • Practical strategies to support your team effectively
  • Clear guidance on when someone needs additional psychological support

It's designed to help members impacted feel confident and prepared, not overwhelmed. The session can be delivered online individually or to the whole team together, depending on what works best.

How does it work?

  1. Request: Open the Sonder app and open a chat or call. Tell the Sonder team you'd like psychoeducation support following a critical incident. 
  2. Clinical action: A Sonder Critical Incident Manager will liaise with the requesting customer to gather details, key contact information and a Senior Psychologist will be assigned.
  3. Contact from assigned psychologist : The assigned Psychologist will reach out within 1  business day of the request being created, in order to understand the situation and facilitate the development of the session. This is required to ensure that the delivery of each session is relevant to the expectations and circumstances that each organisation is facing.
  4. Delivery of session: A session will be booked for the respective management team within 10 business days.

What should I expect?

You'll have a single online session (individual or group) where the psychologist will:

  • Explain what a typical response to a critical incident looks like
  • Give you practical strategies to support your team
  • Help you understand what reactions are normal and which warrant escalation
  • Answer your specific questions about your situation

After the session care:

You'll have clear guidance on:

  • How to talk to your team about what happened
  • What support is available through Sonder
  • When to escalate if someone is struggling
  • Next steps for your organisation