Psychosocial Cases Dashboard
This dashboard displays the number of cases with psychosocial hazards tagged, and insight into what they are. The tags are based on the 14 common workplace hazards identified by SafeWork Australia, highlighting themes requiring further consideration for your organisation's risk and people practices.
Definitions
- Members raised a case where a hazard was tagged: Number of unique members who had at least one psychosocial hazard identified during their support case. Each member is counted once regardless of how many hazards were tagged.
- Cases with psychosocial hazards tagged: The total number of support cases where at least one psychosocial hazard was identified. Each case is counted once even if multiple hazards were tagged.
- Psychosocial hazards tagged within cases: The total number of psychosocial hazard tags recorded across all cases. A single case can have multiple hazards tagged, so this count will be higher than the total number of cases.
- Number of tags against each psychosocial hazards: The total count of each psychosocial hazard type identified across Sonder support cases, sorted from most to least common. The hazards tagged against are in-line with Work Health and Safety laws and psychological health regulation requirements.
Psychosocial Hazard Tags
Recognised under workplace health and safety frameworks (such as Safe Work Australia), the 14 common psychosocial hazards listed below are work design, management and interpersonal factors that can cause psychological or physical harm.
- High or low job demands: Excessive workloads, tight deadlines, or conversely, too little meaningful work.
- Low job control: Having little say or autonomy in how and when work is done.
- Poor support: Lacking adequate guidance, help, or resources from supervisors and peers.
- Lack of role clarity: Vague expectations or uncertainty about job responsibilities.
- Poor organisational change management: Ineffective communication or weak support during workplace transitions.
- Inadequate reward and recognition: Effort going unacknowledged or unrewarded fairly.
- Poor organisational justice: Unfairness or bias in company policies, procedures, and decision-making.
- Traumatic events or material: Exposure to distressing incidents, accidents, or disturbing content.
- Remote or isolated work: Working alone or physically cut off from assistance.
- Poor physical environment: Exposure to extreme noise, bad air quality, or unsafe, uncomfortable conditions.
- Violence and aggression: Facing physical threats, hostile behavior, or abuse from clients, customers, or coworkers.
- Bullying: Repeated, unreasonable behavior directed at an employee that creates a health and safety risk.
- Harassment (including sexual harassment): Unwelcome conduct, sex-based behavior, or offensive actions that humiliate or offend.
- Conflict or poor workplace relationships: Ongoing interpersonal friction, hostility or lack of trust among staff.
How to use this dashboard
The Psychosocial Hazards dashboard is designed to give leaders visibility into how psychosocial risk is showing up in member support cases, in line with Work Health and Safety laws and psychological health regulation requirements. It brings together member and case level counts with hazard specific detail, so you can understand both the reach of psychosocial risk and what's actually driving it.
When reviewing the dashboard, focus on shifts between reporting periods rather than any single figure. An increase in members raising a case where a hazard was tagged, or in the total number of cases with hazards tagged, may point to growing psychosocial risk within a team or division, while a change in which hazards are most commonly tagged can help you understand whether that risk is shifting in nature.
It's worth reading the top two metrics alongside each other. Members raised a case where a hazard was tagged tells you how many individuals are affected, while cases with psychosocial hazards tagged tells you how many support instances involved a hazard, so together they show you reach versus frequency. Psychosocial hazards tagged within cases will always be higher than the case count, since a single case can involve multiple hazards, so this metric is best read as an indicator of complexity rather than volume. The number of tags against each psychosocial hazard then breaks that complexity down, showing you which specific hazards are most prevalent so you can prioritise where to focus.
Organisations commonly use this page to:
- monitor psychosocial risk trends over time in line with WHS obligations
- understand whether risk is concentrated in specific hazard types
- identify patterns worth raising with Legal or P&C
- support governance reporting on psychological health and safety
Frequently asked questions.
What is a psychosocial hazard?
A psychosocial hazard is a workplace factor that can affect member wellbeing and safety. The dashboard tracks 14 common workplace hazards identified by SafeWork Australia. When a member raises a support case mentioning one of these, Sonder tags it.
What's the difference between "members raised a case" and "cases with hazards tagged"?
Members raised a case counts unique individuals (each person counted once). Cases with hazards tagged counts every case (one member may open multiple cases). A higher total-to-unique ratio shows members are raising multiple concerns, which may indicate ongoing workplace pressure.
Why do "psychosocial hazards tagged" exceed "cases with hazards tagged"?Because a single case can have multiple hazards identified. If one member mentions both workload AND unclear expectations, that's 1 case but 2 hazard tags. This count shows the total burden and complexity: multiple hazards in one case suggest overlapping workplace pressures.
Is this a formal psychosocial risk assessment?
No. This dashboard shows themes emerging from member support cases. It's one data point for understanding psychosocial risks. Use it alongside formal assessments, absence data, engagement surveys and incident reports for a complete picture.