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Psychosocial Cases Dashboard

Metrics

  • Members raised a case where a hazard was tagged: Number of unique members who had at least one psychosocial hazard identified during their support case. Each member is counted once regardless of how many hazards were tagged.
  • Cases with psychosocial hazards tagged: The total number of support cases where at least one psychosocial hazard was identified. Each case is counted once even if multiple hazards were tagged.
  • Psychosocial hazards tagged within cases: The total number of psychosocial hazard tags recorded across all cases. A single case can have multiple hazards tagged, so this count will be higher than the total number of cases.
  • Number of tags against each psychosocial hazards: The total count of each psychosocial hazard type identified across Sonder support cases, sorted from most to least common. The hazards tagged against are in-line with Work Health and Safety laws and psychological health regulation requirements.

How to use this dashboard

The Psychosocial Hazards dashboard is designed to give leaders visibility into how psychosocial risk is showing up in member support cases, in line with Work Health and Safety laws and psychological health regulation requirements. It brings together member and case level counts with hazard specific detail, so you can understand both the reach of psychosocial risk and what's actually driving it.

When reviewing the dashboard, focus on shifts between reporting periods rather than any single figure. An increase in members raising a case where a hazard was tagged, or in the total number of cases with hazards tagged, may point to growing psychosocial risk within a team or division, while a change in which hazards are most commonly tagged can help you understand whether that risk is shifting in nature.

It's worth reading the top two metrics alongside each other. Members raised a case where a hazard was tagged tells you how many individuals are affected, while cases with psychosocial hazards tagged tells you how many support instances involved a hazard, so together they show you reach versus frequency. Psychosocial hazards tagged within cases will always be higher than the case count, since a single case can involve multiple hazards, so this metric is best read as an indicator of complexity rather than volume. The number of tags against each psychosocial hazard then breaks that complexity down, showing you which specific hazards are most prevalent so you can prioritise where to focus.

Organisations commonly use this page to:

  • monitor psychosocial risk trends over time in line with WHS obligations
  • understand whether risk is concentrated in specific hazard types
  • identify patterns worth raising with Legal or P&C
  • support governance reporting on psychological health and safety