Sonder's global support capability
We support you globally, but here's what you'll notice is different by region.
What is available for all members globally?
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Access to the Sonder app:
You have full access to the Sonder app, in-app content, programs and assessments, so you can stay on top of your mental health and wellbeing proactively. -
Real-time safety alerts:
If you're travelling or working abroad, you'll receive alerts about potential safety risks around you. This helps you stay informed and make safer choices, wherever you are. -
Instant human connection:
You can reach a Care Specialist in under 30 seconds through in-app chat. Care Specialists have psychological first aid training, so members in areas outside of AU/NZ/UK/Ireland can still can talk to someone 24/7, even if they can’t receive clinical support. To read more about their qualifications, click here. The team are available to assist with non-clinical support, whether it's a small concern, a big one or something in between, you can connect confidentially, anytime. Some examples Sonder could help with might be:- Anxious about a difficult conversation with a friend?
- In need of some tips to manage stress?
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Working through a tough break up?
What support varies by region?
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Clinical care:
Sonder’s in-house clinical specialists (nurses, doctors & psych team) are accredited to provide care in Australia, New Zealand, the UK & Ireland. Legally, they can't provide medical or mental health support outside of these areas. For members in need of clinical care in other parts of the world, Sonder’s Support Centre will refer you directly to our trusted local provider, and/or provide the member with a local helpline alternative. -
In-person response:
Sonder's in-person response team are based in Australia, New Zealand an UK. If you're elsewhere in the world and need immediate help, we'll assist or recommend you to connect with local emergency services.
Do you have booked therapy across South-East Asia?
If your organisation has chosen to include the ‘international mental health support’ option, we provide trusted local providers for clinical psychological support across Asia and other regions such as: India, Indonesia, Singapore, Hong Kong, Macau, Thailand, South Korea, Japan, Malaysia, Philippines, Taiwan, China, Vietnam, Sri Lanka, Brunei, Pakistan and Bangladesh.
Frequently asked questions.
I'm travelling abroad. Can I still use Sonder? Yes, completely. You can access the in-app content, safety alerts and chat with a Care Specialist, no matter where you are. If you need emergency services, we'll help connect you to local support.
What if I need medical advice and I'm not in ANZ or the UK/Ireland? You can chat with our support team about your concern, and we'll guide you to local medical resources or trusted providers in your area.
Can I chat in a language other than English? Yes. Use the in-app chat in any language, and it'll translate automatically. If you prefer to speak with a human interpreter, call us and let your Care Specialist know after you've confirmed your identity.
What happens if there's a safety emergency where I am? We'll work with you to for you to contact local emergency services (like police or ambulance). In ANZ and the UK/Ireland, we have our own responders who can help.
Can Sonder escalate for me to emergency services if I am in danger overseas/based in a region outside Sonder’s head offices?
The Sonder team will determine and escalate based on the most appropriate path for each individual circumstance. Sonder is always available to provide emergency service contact details also.
Can I book and see a counsellor if I am based in XYZ region?
Sonder can only provide clinical support to specific regions mentioned in the above article. However, members globally can always connect through to speak to our dedicated Care Specialists at anytime.