Team Safe
Team Safe is a paid add-on to Sonder that extends personal safety monitoring with organisational oversight. It gives managers consent-based, real-time visibility of employee shifts and safety activities, directly connected to Sonder's 24/7 Support Centre for faster response.
What is Team Safe?
Team Safe adds an organisational oversight layer. When a shift is active, nominated managers gain structured visibility into what's happening, so they can provide earlier support if something escalates—before you have to wait for an incident report.
Who Team Safe is for?
Team Safe is designed for organisations with:
- Mobile or distributed teams: Staff working across locations without direct supervision
- Shift-based work: Workers with changing schedules and environments
- Lone workers: Staff working alone in potentially high-risk situations
- Field supervisors: Managers responsible for teams they can't directly observe
- Customer-facing roles: Staff where aggression or safety incidents are known hazards
What Team Safe solves:
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Without Team Safe, managers have limited visibility into shift-based or distributed work. You might not know about a safety concern until after an incident is reported, and response time is critical.
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With Team Safe, managers can see active shifts in real-time, understand when employees are moving through high-risk environments, and respond faster if something goes wrong. Earlier visibility means earlier support.
How it works:
| Feature | What it does |
|---|---|
| Share My Shift | Time-boxed location sharing during work deployments or high-risk shifts |
| Track My Journey + Share | Share your live location with a manager during a journey |
| Check On Me + Share | Share your location during a scheduled check-in |
Shared work safety activities: A member can decide to share their personal safety features (Track My Journey and Check on Me) with a nominated manager while a work shift is active. This brings the manager into the workflow earlier if something escalates.
Visibility and oversight: Nominated managers gain a structured view of active shifts and shared activities through the "Shared with me" dashboard. They can see:
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List view: All active shifts and activities at a glance
- Live map view: Real-time location of employees during shifts
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Escalation and response: If a shared shift or activity escalates (e.g., Check on Me overdue, Help Alert raised), Sonder's 24/7 Support Centre:
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- Initiates the response immediately
- Notifies the nominated manager via in-app update
- Calls the manager directly to provide a status update before deploying a Sonder Responder or contacting Emergency Services. The manager is aware immediately, can provide local context, and can support faster resolution.
- Sonder coordinates clinical, safety, or emergency intervention as required
Consent and privacy:
- Opt-in. Employees choose whether to activate Team Safe for a shift
- Activity-based. Location is shared only when initiated by the employee. Managers see only what employees choose to share, for the duration they set.
- Time-bound. Sharing stops automatically when the shift ends
- Transparent. Employees see exactly what's being shared and with whom
- Member control. Employees can end sharing at any time
Need help? If you have questions about setting up Team Safe for your organisation, contact your Customer Success Manager or reach out to customer.support@sonder.io
Frequently asked questions.
Can managers see employee location all the time?
No. Managers see location only when an employee actively initiates "Share my shift" and only for the duration the employee sets. When the shift ends, sharing stops. This is member-initiated, not manager-initiated.
How do we train managers to use Team Safe?
Sonder provides implementation support and training as part of Team Safe setup. Your account manager will coordinate onboarding.
Can I share my shift with more than one person?
Not currently. You can share with one active member from your organisation at a time.
Can I share with someone outside my company?
Not at this stage: sharing is limited to active members within your organisation.
Will Team Safe drain my battery?
Team Safe uses silent background tracking with the screen off to minimise battery impact.
What does "Offline" mean on a member's card?
It means we were unable to retrieve the member's location the last time we checked. This could be due to the member losing connectivity, a network issue, or the activity ending. Their last known location is still displayed.
What if I lose connectivity during a shift?
Your shift session remains active on the server even if your device goes offline. Once connectivity is restored, the app automatically syncs.
Can my manager see my route during a Track My Journey?
No, your contact can only see your last known location, not a full route history.
Does the app track me when Team Safe is inactive?
Sonder does use background location for features like location-based safety notifications, but this is never shared with anyone in your organisation outside of an active Team Safe event.