The Sonder Support Centre
Sonder’s Support Centre is a 24/7 service staffed by qualified health, safety, and wellbeing professionals, available to assist members at any time of day or night. Whether someone is experiencing a medical concern, mental health challenge, safety issue, or simply needs guidance, our team provides immediate, compassionate support through in-app chat or phone.
The Support Centre is the first point of contact in Sonder’s care model, offering holistic triage to assess a member’s needs and connect them with the most appropriate next step—whether that’s self-help, clinical care, social work, or safety planning. Our approach is grounded in empathy, cultural safety, and timely intervention to ensure every member gets the right care at the right time.
Our offices are staffed across Auckland, Sydney and London
What is the Sonder phone number for employees to call if they don’t want to use the app?
Our phone number is toll free and changes depending on your location;
- Australian phone number is 1800 234 560.
- UK phone number is 44 808 196 7585
- NZ phone number is 64 800 447 444
If your people need support, we encourage them to contact us via the app. Try and think of Sonder as a proactive and holistic 24/7 experience that offers much more than what a traditional telephone helpline or an EAP offers.
From 24/7 access to in-human support and physical safety features to a sizable wellbeing library of content and relevant notifications, Sonder offers you and your people a full suite of support options that’s powered by a team of trained clinicians and experts who care and put you and your people’s wellbeing first.