Total Care
Total Care is Sonder's premium plan, with comprehensive coverage across all areas.
Best for:
Larger organisations, higher-risk workforces, or complex operational environments where broad coverage across mental health, medical, safety, and workplace support is essential.
Main value:
- 24/7 mental health and medical triage with intake and aftercare pathways
- Mental health support (counselling, psychology, social worker)
- Access to registered nurses, GP Connect (Telehealth) and flu vaccination program
- Personal safety tools
- Complete safety response (responder deployments, welfare checks)
- Manager support
- Sonder Portal (reporting and analytics)
Add-ons:
-
Family access
-
Early or extended access
-
Redundancy support (on-site psych)
Total Care offerings:
| Offering Area | What's Included | Total Care |
|---|---|---|
| Member App | Wellbeing content, assessments, multilingual chat/call, safety notifications, digital learning programs | Included |
| Member App | Personal safety monitoring (Check on Me, Track My Journey) | Included |
| Intake / Triage | 24/7 mental health triage and support | Included |
| Intake / Triage | Aftercare follow-up | Included |
| Mental Health | Counselling | Included |
| Mental Health | Virtual psychology sessions | Included |
| Mental Health | Face-to-face psychology sessions | Included |
| Mental Health | Social worker support | Included |
| Mental Health | Couples therapy | Included |
| Medical | 24/7 medical triage | Included |
| Medical | GP Connect (telehealth) | Included |
| Medical | Flu vaccine program | Included |
| Safety Response | Responder safety deployments | Included |
| Safety Response | Welfare checks | Included |
| Workplace Support | Critical incident support | Included |
| Workplace Support | Psychoeducation (support after critical incidents) | Included |
| Workplace Support | Manager support (coaching for difficult situations) | Included |
| Set up & Support | Implementation services, helpdesk, account management, API, marketing toolkit, weekly launch webinar | Included |
| Set up & Support | Sonder Portal self-serve dashboard (reporting and analytics) | Included |
| Access Options | Early or extended post-employment access | Add-on |
| Access Options | Redundancy support (extended access for departing employees) | Add-on |
| Member App | Family access (family members can also use Sonder) | Add-on |