Troubleshooting the flu vaccination program

Employees can't see the Flu Vaccination tile.

The tile may not be visible if:

• The program hasn't been activated yet in your Sonder portal
• Employees have an outdated version of the Sonder app
• The program start date hasn't arrived yet
• Employees are outside Australia (program is Australia-only)
• There's a technical glitch or cache issue

How to fix it:

Step 1: Ask employees to update their app

• Outdated app versions may not display new features
• Direct them to the App Store (iOS) or Google Play (Android)
• Ask them to check for updates and install the latest version
• Restart the app after updating

Step 2: Clear app cache (if still not visible)

• iOS: Settings > General > iPhone Storage > Sonder > Offload App (then reinstall)
• Android: Settings > Apps > Sonder > Storage > Clear Cache

Step 3: Verify location

• The program is currently available in Australia only
• If employees are outside Australia, they won't see the tile

Push notifications are not being received.

Notifications may not reach employees because:

• Notification permissions are disabled in the members app
• Phone-level notification permissions are off
• There's a technical issue with the notification system

How to fix it:

Step 1: Check app-level notification settings

• Ask employees to open Sonder
• Go to Settings > Notifications
• Confirm that health notifications are enabled

Step 2: Check phone-level notification settings

• iOS: Settings > Notifications > Sonder > Allow Notifications (toggle on)
• Android: Settings > Apps > Sonder > Notifications > Allow (toggle on)