Track my Journey: Real-time safety monitoring while you travel
Track my Journey is a real-time safety monitoring feature that lets you share your location with the Sonder team while you're travelling from one place to another. Our team keeps an eye on you during your journey and will check in if something seems off. It's completely confidential and monitored by real people.
How to use Track my Journey?
Before you start:
Make sure location services are turned on for the Sonder app on your phone. This ensures accurate monitoring.
Steps:
- Open the Sonder app and tap the Safety tab at the bottom of the home screen.
- Tap Track my Journey.
- Enter your destination.
- Select your mode of travel (walking, cycling, or driving) and press let's go!
- Continue your trip. The Sonder team will be monitoring you in real time.
- If you go off track or fall behind schedule, the Sonder team will contact you through the app, by SMS or by phone to check in.
- Once you reach your destination, the Sonder team will send you a message asking you to confirm you're safe.
What happens if something goes wrong?
If you go off-track, face an unexpected delay, forget or are unable to check in, we do everything we can to ensure your safety. Depending on the particular circumstances, we may:
- Deploy one of our responders to your location
- Contact your nominated next of kin
- Contact the relevant security representative at your workplace
- Contact emergency services
Frequently asked questions.
Is Track my Journey only for work travel?
No. You can use Track my Journey whenever you're travelling between two places, whether it's for work or personal reasons (like a solo trip home late at night). It's your personal safety tool.
Who can see my location data while I'm using Track my Journey?
Only the Sonder safety team monitoring your journey can see your location in real time.
If I use Track my Journey in the evening and an incident occurs, will my workplace be notified?
No. Track my Journey is a personal safety tool, not a workplace tool. Your workplace won't be notified about incidents unless you explicitly choose to share the information with them. It's entirely confidential.
Why won't Sonder chat with me if I'm driving?
If you mention you're driving or we notice it, the team will ask you to either pull over to chat safely, or to call back when it's safe. This is a judgement call our care team makes with every member, as your safety comes first and we don't want to be a distraction while you're driving.
Does loss of signal trigger an alarm or emergency response?
No. A temporary loss of signal doesn't automatically trigger an emergency response. However, if the Sonder team is unable to confirm your safety after a prolonged period offline, or if you're significantly off track when you regain connection, they may contact you to check in.
Can I cancel Track my Journey if I change my plans?
Yes. You can stop tracking your journey at any time through the app. Just let the Sonder team know if your plans change.