What happens if an employee leaves their organisation or university?

Your 30-day grace period

When your eligibility with your organisation ends, you automatically get 30 days of continued access to Sonder. This gives you time to:

• Access the Wellbeing Library for resources and support
• Complete ongoing conversations with Sonder Care Specialists
• Transition ongoing therapy to an external provider
• Download or save important information
• Plan your next steps for support

What you can do during the 30 days

• Access to the app: You have full access to the Sonder app for the entire 30-day period. You can chat with Care Specialists, access the Wellbeing Library, use safety features, and reach out for support just as you normally would.

• Ongoing therapy: If you're currently in therapy through Sonder, your clinician will work with you to:

• • Discuss your transition and next steps
  • Connect you with suitable external providers or support services
  • Ensure continuity of care after your access ends
  • Provide referrals or recommendations based on your needs

• Other ongoing support If you're receiving other types of ongoing support (coaching, consultations, etc.), your care team will help you understand what happens and how to continue that support externally if needed.

Timeline

• Day you leave your organisation: Your eligibility ends, but your access continues

• Days 1-30: Full access to Sonder. Use this time to wrap up, connect with support, and plan next steps

• End of Day 30: Your Sonder membership is deactivated. You can no longer log in.

• You can reactivate if you rejoin. If you rejoin the same organisation later, or join a new organisation that uses Sonder.

What happens to your data

• Your information is kept securely: According to privacy regulations and your organisation's data retention policies.

• You can request data removal: If you want your information deleted or removed from Sonder, contact hello@sonder.io with a data deletion request. Sonder will process this in accordance with privacy laws (typically within 30 days).

• Your therapy records: If you were in therapy through Sonder, your clinical records are kept securely. You can request a copy of your therapy notes to share with your new provider. Contact hello@sonder.io to request records.

• Portal data: If you had access to the Sonder Portal as an admin, your Portal access will also end after 30 days.