What is Sonder?
Sonder is a 24/7 workforce wellbeing app. We deliver the right care at the right time, across medical, mental health, and personal safety support.
Sonder helps organisations create safer, healthier and more supportive workplaces, so that their people can thrive, and their business can succeed.
We focus on prevention and early intervention by helping individuals before, during and after a crisis, whether it’s related to mental health, medical enquiries or personal safety. By providing best-in-class human clinical support, we empower your people to get the care they need by delivering the right care at the right time.
The core idea
Whether you're having a good day, dealing with something serious, or just want to talk to someone, Sonder is there for you. Real people. Real support. 24/7 whenever you need it.
Most of us wait until things are really bad before we reach out for help. We push through stress, bottle up anxiety, or hope problems solve themselves. By then, things are harder to manage. Sonder flips that. You can access support early: before stress becomes burnout, before anxiety spirals, before small problems become big ones. You get to decide what to reach out about.
What makes Sonder different
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Real people, not just a hotline: When you reach out, you're talking to trained professionals: Care Specialists, Registered Nurses, Counsellors and Psychologists. Not a bot. Not a recording. A person who's trained to listen and support.
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Early intervention, not crisis response: You don't have to be in crisis to reach out. Sonder is there for the small stuff too: the early signs of stress, the relationship questions, the health concerns that might become big problems. Early support means better outcomes.
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Personalised to you: You don't get a generic one-size-fits-all approach. You can choose your topics of interest in the app to see content relevant to your interests. If you'd like to chat to our team, our Care Specialist also assess what you need personally, and connect you with the right type of support.
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No waiting: In most cases, you'll connect with someone within 30 seconds or less. Not weeks. Not days. Seconds. That matters when there's something on your mind now.
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Step-by-step care: If you need support, Sonder matches you with the right level of care. You might start by talking to a Care Specialist, then be referred to a Registered Nurse, then counselling, then perhaps a psychologist. You move through support at the pace you need.
Who do we support?
Sonder supports organisations of all sizes from small teams to large enterprises, across a wide range of industries.
Whether your workforce is on the front line, on the road, supporting students, or behind a desk, Sonder’s flexible model of care adapts to your environment. Our platform is built to support diverse roles, needs, and risks, from hospitality, retail, construction or logistics to corporate, healthcare, and professional services.
With in-app access to personalised support and a 24/7 expert care team, your people get the right help, no matter their role or location.
Protect your people, protect your business.
Frequently asked questions.
Do I have to use Sonder if my organisation offers it?
No. It's optional. But it's there if you want it.
Will my employer see what I'm using Sonder for?
No. Your app experience and conversations are confidential. Your employer won't know what you're discussing with Sonder, unless you choose to share that information. They'll only see aggregate data about how many people are using Sonder, not individual details.
What if I'm not in crisis? Can I still reach out?
Yes. That's the whole point. You can reach out for anything: everyday questions, advice, just wanting to talk.
How much does it cost?
If your organisation offers Sonder, it's included at no cost to you.
Can my family members use Sonder too?
If your organisation has chosen to offer Family Access, you can share Sonder with family members. Not all organisations include this, but you can see this in your app.
What if I'm not sure if something is "big enough" to reach out about?
Reach out anyway. The Care Specialist will help you figure out if Sonder is the right support or if you need something else. There's no such thing as "not big enough."
Is Sonder available outside of work hours?
Yes, completely. Sonder is 24/7, whether you're at work or at home. Evening, weekends, public holidays, 3am - support is there.