What languages does Sonder support?
Sonder provides multilingual support so you can access care in your preferred language. Here's how depending on how you reach us.
If you chat with a Care Specialist in the app: The Sonder chat uses Google Translation, so you can write messages in any language and have them translated seamlessly. The Sonder chat uses automatic translation, so your messages are translated seamlessly as you communicate with a Care Specialist.
If you call through to Sonder:
When you call Sonder, after your identity is confirmed, let the Care Specialist know you need support in a language other than English after your identity is confirmed. We have interpreter services available in over 300 languages, including indigenous languages and AUSLAN, for phone calls and booked therapy sessions. Alternatively, translation over the phone can be accessed by calling our direct translation line, 03 9007 2752 which provides the opportunity to select the desired language before connecting to the Sonder Support Centre.
If you'd like the Sonder app interface to change, it is currently available in 4 languages:
- Mandarin
- Bengali
- Cantonese
- Thai
This includes the app screens, buttons, menus and content. You can use the app in whichever language your smartphone is set to, and switch it anytime by changing your smartphone language settings.