Whistleblower Platform

🔍 What types of issues can be reported?

The hotline is for reporting serious issues such as:

• Fraud or financial misconduct

• Bullying, harassment, or discrimination (especially if systemic)

• Unsafe workplace practices

• Breaches of company policy or the law

• Corruption or conflicts of interest

💬 Note: If your concern is a personal workplace grievance (e.g. a dispute with your manager or dissatisfaction with performance reviews), this may not be eligible under whistleblower protections. We recommend contacting your HR team directly for those matters.

All submissions can be completed via our online portal, found here.

🧭 How does Sonder Whistleblower work?

1. Choose Anonymous or Identified Reporting

• You can submit a report completely anonymously, without entering your name or contact information.

• Or, you can provide your name and contact details if you are comfortable doing so — this can help with follow-up, but it’s entirely optional.

 2. Secure Submission

• All reports are encrypted and stored securely.

• Your information is only shared with authorised individuals at your organisation (typically within HR, legal, or investigations) as per your organisations internal whistleblower policy.

3. Report Triage & Forwarding

• Sonder does not investigate internally. Instead, we forward reports to the designated contacts at your organisation.

• We only disclose what’s necessary and always protect your identity if anonymity is requested.

⚖️ Our Legal Obligations

We are committed to protecting the identity of whistleblowers and maintaining confidentiality, only disclosing information to authorised recipients at the organisation unless required by law — such as in cases involving imminent threats to life or safety, mandatory reporting (e.g. child protection), or lawful court orders. While we are not automatically obligated to report criminal conduct to authorities, we may do so in exceptional circumstances or with the whistleblower’s consent. Our role is to securely receive and forward reports while supporting the legal and ethical protections afforded to whistleblowers under applicable law.

If you have questions about whether your organisation uses this service, or how your data is protected, please contact us at customer.support@sonder.io or refer to Sonder’s Privacy Policy.

💬 FAQ

1. What types of submissions are not accepted through the whistleblower hotline?

We are only able to process workplace-related issues. Submissions that fall outside this scope will not be actioned. This includes:

• Personal grievances that are not related to the workplace

• Submissions from members of organizations that have not opted in to the whistleblower hotline service

2. What happens if a submission is invalid?

If a member included contact details in their submission, they will receive an email notification explaining that their report could not be processed, along with the reason why.

3. Who reviews and manages whistleblower reports?

All submissions are handled by Sonder’s dedicated Workplace Incident Team, the same team that manages critical workplace incidents. Every team member has completed specialized training in whistleblower auditing.

4. Is there a phone number to submit a report?

No. At this time, reports can only be submitted via the secure web portal, which is accessible through a direct weblink or within the Sonder app.