Sonder's Whistleblower platform
If you've witnessed serious misconduct or unsafe practices at work, Sonder's whistleblower platform gives you a safe, secure way to speak up. Your identity can stay completely confidential, and your report is protected by law.
Before you start:
The whistleblower portal is an optional add-on service. It's only available if your organisation has subscribed to it.
If you have questions about whether your organisation uses this service, please contact us at customer.support@sonder.io.
What types of issues can be reported?
The hotline is for reporting serious issues such as:
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Fraud or financial misconduct
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Bullying, harassment, or discrimination (especially if systemic)
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Unsafe workplace practices
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Breaches of company policy or the law
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Corruption or conflicts of interest
Note: If your concern is a personal workplace grievance (e.g. a dispute with your manager or dissatisfaction with performance reviews), this may not be eligible under whistleblower protections. We recommend contacting your HR team directly for those matters.
How does it work?
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Step 1 - Open the Sonder app:
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Scroll on the homepage to find the 'Whistleblower hotline' tile, and select 'Make a report'
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- Step 2 - Choose how to report:
- You can submit a report completely anonymously, without entering your name or contact information.
- Or, you can provide your name and contact details if you are comfortable doing so. This can help with follow-up, but it’s entirely optional.
- Step 3 - Submit your report:
- All reports are encrypted and stored securely.
- Write a description of your concern. You can also upload supporting documents, files or evidence to strengthen your report.
- Step 4 - Assessment and review:
- Once submitted, your report is reviewed by Sonder's Workplace Incident Team.
- Sonder does not investigate internally. Instead, we forward reports to the designated contacts at your organisation.
- We only disclose what’s necessary and always protect your identity if anonymity was requested.
Mandatory legal obligations
We are committed to protecting the identity of whistleblowers and maintaining confidentiality, only disclosing information to authorised recipients at the organisation unless required by law: such as in cases involving imminent threats to life or safety, mandatory reporting (e.g. child protection), or lawful court orders. While we are not automatically obligated to report criminal conduct to authorities, we may do so in exceptional circumstances or with the whistleblower’s consent. Our role is to securely receive and forward reports while supporting the legal and ethical protections afforded to whistleblowers under applicable law.
Frequently asked questions.
Can I submit a report if my organisation hasn't signed up for whistleblower services?
No. The whistleblower portal is an optional add-on service, so only members from organisations that have subscribed to it can submit reports.
What counts as a "valid" report?
Your report must relate to serious workplace misconduct as listed above. Personal grievances or minor policy breaches typically won't meet the criteria.
What happens if a submission is "invalid"?
If a member included contact details in their submission, they will receive an email notification explaining that their report could not be processed, along with the reason why.
What if I provide contact details but then want to stay anonymous?
If you choose to identify yourself in your submission, Sonder may contact you for follow-up. If you want to remain completely anonymous, don't include your contact details in the report.
Who handles whistleblower reports?
Sonder's Workplace Incident Team reviews and assesses all submissions. Every team member has completed specialised training in whistleblower handling and confidentiality protocols.
Can I submit a report by phone?
No. At this time, reports can only be submitted through the secure web portal.