Sonder's Phone Lines
Why do you need my mobile number to register?
While we hope we don't ever have concerns for your safety, having your mobile number allows us to send you text messages or call you if:
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We detect you're in the vicinity of a public safety incident and need to check you're okay
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You use one of the features of the app such as 'Check on me' but you've not marked yourself as safe at the end of the agreed time. In this case, we'd call you to verify your safety.
We also use your mobile number during the setup of your account, to send you personalised verification messages.
Ensuring your details are current and valid means we can provide support when you need it in the fastest and most effective way. We will never share your information with a third party without your express consent - and we always keep your personal information safe as per our Terms and Conditions and privacy policy.
What is the Sonder phone number for employees to call if they don’t want to use the app?
Our phone number is toll free and changes depending on your location;
- Australian phone number is 1800 234 560.
- UK phone number is 44 808 196 7585
- NZ phone number is 64 800 447 444
If your people need support, we encourage them to contact us via the app. Try and think of Sonder as a proactive and holistic 24/7 experience that offers much more than what a traditional telephone helpline or an EAP offers.
From 24/7 access to in-human support and physical safety features to a sizable wellbeing library of content and relevant notifications, Sonder offers you and your people a full suite of support options that’s powered by a team of trained clinicians and experts who care and put you and your people’s wellbeing first.