<img height="1" width="1" style="display:none" src="https://www.facebook.com/tr?id=438711809987663&amp;ev=PageView&amp;noscript=1">
Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

How to access reports in the Sonder Portal

Downloading your Monthly and Quarterly Business Reports

Your Sonder Portal gives you direct access to your organisation's Business Reviews and other reports published by Sonder. This article walks you through how to find, filter, and download your reports.

Before you start

You will need an active Sonder Portal account with access to the Reports section. The reports visible to you reflect the divisions and groups linked to your Portal role. If you do not have Portal access, contact your Sonder Customer Success Manager.

Portal login: customers.sonder.io/login

How to access and download your reports

  1. Log in to the Sonder Portal at customers.sonder.io/login.
  2. From the Home screen, select Reports in the left-hand navigation under the Management section.
  3. The Reports page opens, displaying your organisation's available Business Reviews and other reports. Each row shows the report name, author, tag (report type), and publication date.
  4. To narrow the list, click Filters. Two filter options are available:
    • Tags — select MBR to show Monthly Business Reports only, or QBR to show Quarterly Business Reports only.
    • Published date range — choose from All time, Last 30 days, Last quarter, or Last 12 months.
  5. Once your filters are set, click Apply filters to update the list.
  6. To search for a specific report, type a report name or author into the search bar at the top of the page.
  7. When you find the report you need, click the download icon on the right-hand side of the row. The report downloads to your device as a PDF.

Additional information

Reports are published at the start of each month. If you are expecting a new report and it is not yet visible, check back after the first business day of the month.

The reports available to you are determined by the divisions and groups linked to your portal role. If you believe a report is missing or you require access to additional reports, contact your Sonder Customer Success Manager.

For a full walkthrough of the reporting feature, including a guided interactive tour, visit the Sonder Toolkit: Reporting in Portal.

Frequently asked questions.

Why can't I see any reports on my Reports page?

Reports are published at the start of each month. If you have just gained portal access or it is early in the month, your reports may not yet be available. Contact your Sonder Customer Success Manager if reports are still missing after the first week of the month.

Why can I only see certain reports and not others?

The reports visible to you reflect the divisions and groups linked to your portal role. If you need access to reports outside your current scope, reach out to your Sonder Customer Success Manager to review your access settings.

What format are reports downloaded in?

Reports download as PDF files.

Can I filter reports by a specific date range?

Yes. Use the Filters option and select a published date range from the dropdown: All time, Last 30 days, Last quarter, or Last 12 months.

What is the difference between an MBR and a QBR?

MBR stands for Monthly Business Report, published at the start of each month. QBR stands for Quarterly Business Report, published at the end of each quarter. Use the tag filters to view each type separately.