What is ‘Check on Me’ and how does it work?
‘Check on Me’ is a safety scanning feature within the app that you and your people can use to have a Sonder team member discreetly check-up on you whenever you’re in an uncertain situation or at a time that suits. To use ‘Check on Me’:
- Tap the ‘Safety’ tab at the bottom of the home screen.
- Tap 'Check on me'
- Select the length of time you think you'll need, or the time at which you want a Sonder team member to check on you.
- Add in any additional details about the person you're meeting or where you’re going - this is optional.
- When the time is up, we will check in and ask you to confirm you're okay. If you need more time, you can use the "snooze" button to extend the session.
What is ‘Track my Journey’ and how does it work?
‘Track my Journey’ is a real-time safety scanning feature that allows you and your people to share your location to the Sonder team so they can keep an eye on you when you’re travelling from A to B. The real-time scanning is performed by real people and is completely confidential. To use ‘Track my Journey’:
- Make sure location services are turned on for the app - This ensures accurate monitoring.
- Tap the ‘Safety’ tab at the bottom of the home screen.
- Tap ‘Track my Journey’
- Enter your destination and select your mode of travel (walking, cycling or driving).
- Continue your trip; the Sonder team will be monitoring you.
- If you go behind schedule or off track, the Sonder team will contact you through the app, by phone or by SMS.
- Once you reach your destination, the Sonder team will send you a message asking you to confirm you're okay.
If you go off-track, face an unexpected delay, forget or are unable to check in, the Sonder team will do everything they can to ensure your safety. This may include sending assistance to your location if there is cause for concern.
What are ‘Safety Alerts’?
‘Safety Alerts’ are real-time push notifications sent from the app about potential local dangers and interruptions that occur in the same location as you and your people. Note that these are different from Sonder’s content push notifications; ‘Safety Alerts’ are sent out by Sonder’s Ops Intel team, who are a 24/7 operation that constantly scans Sonder’s service regions for news, threats, and dangers that may disrupt the safety and wellbeing of your people.
For more information about a ‘Safety Alert’ that was sent, simply follow the link contained within the alert or chat directly to a Sonder team member through the app. Please note that you will need to enable location services in order for ‘Safety Alerts’ to work properly.
What is the Wellbeing Assessment?
The Wellbeing Assessment is a three-minute questionnaire focusing on your mental, social and physical wellbeing. This self-guided assessment is clinically backed by health experts and clinicians and is designed to be a starting point when using Sonder so you’ll get a better understanding of what you’re doing well and what aspects of your wellbeing may need a bit of improvement, as well as personalised wellbeing content recommendations.
The results of the Wellbeing Assessment are completely confidential and does not aim to provide a clinical diagnosis. However, you and your people are encouraged to speak to the Sonder team about their result if they wish or want to get more specific support.
Do you encourage members to take the Wellbeing Assessment?
Yes, if a member hasn’t taken the assessment before and has been a member for more than 30 days they will receive a push notification encouraging them to check in on their wellbeing.
Yes, the Wellbeing Assessment provides a better understanding of your physical, social, and mental states, and aims to boost your overall wellbeing if needed. Using the results of the assessment, you and your people may receive personalised recommended reading, courses, or individual support from the Sonder team.
What is the Depression Anxiety and Stress Scales Assessment (DASS-21)?
The DASS-21 is a self-administered, clinically-recognised questionnaire designed to measure the magnitude of someone experiencing symptoms of low mood (depression), anxiety, and stress. The goal of the DASS-21 is to not only de-stigmatise the use of tools for help-seeking behaviour, but to also encourage you and your people to assess where you are mentally and to seek the appropriate support if needed.
There are 21 questions that relate to depression, anxiety, and stress - hence the name ‘DASS-21’. Once all the questions are answered, you will receive a summary and score for each of the aforementioned three mental wellbeing areas, as well as recommended self-help content from Sonder’s Wellbeing Library.
Please note that the results of the DASS-21 are indicative of how you currently feel rather than a clinical diagnosis, and need to be interpreted by a qualified health professional as part of a more comprehensive assessment. If you and your people want to get more specific support, you’re encouraged to speak to the Sonder team about your DASS-21 result at any time.
What is the Sonder Wellbeing Library?
The Wellbeing Library is a collection of informative written, audio and video content spanning across a wide range of mental, physical, and social wellbeing topics, as well as up-to-date information on safety and public health matters.
Tap on the ‘View all topics’ prompt on the home screen of the app to gain access to Sonder’s full collection of resources, or explore for specific items within the library using the search bar.
What is the Sonder phone number for employees to call if they don’t want to use the app?
Our phone number is toll free and changes depending on your location; the Australian phone number is 1800 234 560. We have a range of different numbers for different countries which you may inquire about through customer.support@sonder.io
If your people need support, we encourage them to contact us via the app. Try and think of Sonder as a proactive and holistic 24/7 experience that offers much more than what a traditional telephone helpline or an EAP offers.
From 24/7 access to in-human support and physical safety features to a sizable wellbeing library of content and relevant notifications, Sonder offers you and your people a full suite of support options that’s powered by a team of trained clinicians and experts who care and put you and your people’s wellbeing first.
What’s the contact for Sonder’s Help Desk?
If you and your people need to contact Sonder’s Help Desk, contact them directly via the Sonder app or through the email hello@sonder.io.